Customer Support Specialist (m/f/d)

Technoclone is a leading global manufacturer of diagnostic tests, devices and research products in the field of blood clotting. This is an exciting time for Technoclone as we are expanding rapidly, providing new opportunities for people looking to develop their careers.

We are looking for a Customer Support Specialist to join our team.

Your tasks:

• Respond to product specific customer inquiries in a timely manner
• Remote and/or on-site troubleshooting for customers and distributors for our instruments and reagents
• Remote and/or on-site training of customers & sales partners
• Assisting with the installation of instruments
• Recording all aspects of customer support, documentation and complaint handling
• Maintaining a high level of knowledge of all Technoclone products.
• Assisting with internal cross-departmental projects
This is a versatile position that requires a flexible work ethic and a willingness to travel (max. 20% per year worldwide). You will report to the Head of Product Management and become a key source of information for the sales and product management team.

Who you are:

• You are an enthusiastic natural scientist or have completed a relevant technical school.
• You have at least three years of professional experience in the field of coagulation diagnostics (in the laboratory or in diagnostic/scientific field service).
• ...or you have a chemical or technical education and are ready to immerse yourself in the exciting field of coagulation.
• You work independently, accurately and responsibly.
• You convince employees, colleagues and customers with your profound knowledge of English, your commitment and your enthusiasm for your job

What we offer:

• An exciting and varied field of work
• familiar environment, appreciative and multicultural working atmosphere
• Independent, autonomous area of responsibility
• Free parking lot
• Flexible working hours (flexitime)
• Company fitness room
• free weekly yoga class and much more...

We look forward to receiving your application under the reference number: 24005 to the following email address:
We are obliged by Austrian law to advertise a minimum salary. The minimum monthly gross salary for this position is EUR 2,300 based on full-time employment (40 hours per week / chemical industry); the salary can be negotiated depending on experience and qualifications.

Do you have any questions? Please give us a call. Contact person: Mr. DI Marco Wolf, Telephone number: +43186373-0

May 2024